Privacy Policy

Effective Date: 8 August 2026

Welcome to Artisan Mithila (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal information you provide while using our website, www.artisanmithila.com (“Website”).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect the following information when you use our Website:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone/mobile number

• Information required to process your orders

• Communication and customer-support details

Order Information

When you purchase our products, we may collect information relating to:

• Products purchased

• Order number and transaction details

• Delivery and shipping information

• Billing information

Payment Information

Payments may be processed through third-party payment gateways. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers. Payment information is handled by the applicable payment service provider according to its privacy and security practices.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm payments and transactions

• Provide customer support

• Communicate with you regarding your orders

• Respond to enquiries and requests

• Improve our Website, products, and services

• Prevent fraud, misuse, and unauthorized activities

• Maintain business and transaction records

• Comply with applicable laws and legal requirements

• Send promotional or marketing communications where permitted by law and, where required, with your consent

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our Website

• Improve Website performance

• Provide relevant functionality and, where applicable, marketing

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functions.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment gateway and payment processing providers

• Courier and shipping companies

• Website hosting and technical service providers

• Website analytics and technology providers

• Customer-support or communication service providers

• Government authorities or law-enforcement agencies when legally required

Third parties may receive only the information reasonably necessary to perform their respective services.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders and providing services

• Maintaining business and financial records

• Resolving disputes

• Preventing fraud

• Complying with applicable legal and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Request information about how your personal data is used

To exercise applicable rights, you may contact us using the details provided below.

8. Children's Privacy

Our Website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

9. Third-Party Websites

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

10. International Visitors and Buyers

Artisan Mithila may receive orders or enquiries from customers outside India.

Where personal information is transferred, stored, or processed outside your country, such processing may be subject to the laws applicable to the relevant service provider or jurisdiction.

International customers are responsible for applicable customs duties, taxes, and other charges associated with their purchases, where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

Any updated Privacy Policy will be posted on this page with a revised Effective Date.

We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Artisan Mithila through the contact details provided on our Website.

Website: www.artisanmithila.com

Business Name: Artisan Mithila

Location: Patna, Bihar, India

By using www.artisanmithila.com, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, to the extent permitted by applicable law.